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João S.

Incident Manager

Incident Manager with a support and development background. I keep critical services running, coordinate teams under pressure and drive problems to a fix.


Experience

bolttech

  • Incident Manager Current

    Lead the response to major incidents, coordinate the teams involved and run the review after each one.

    • Incident Response
    • Root Cause Analysis
    • Stakeholder Comms
    • Jira
  • Product Support Engineer 2022

    Kept bolttech's infrastructure healthy, resolving issues and supporting product teams day to day.

    • PHP
    • MySQL
    • JavaScript
    • Jira
Since 2022

Sofyne

Application Support Specialist

Supported a manufacturing stack end to end, handling incidents and application configuration.

  • Google Cloud
  • Delmia Apriso
  • C#
  • JavaScript
  • PL/SQL
2022

KÖrber Supply Chain

IT Specialist • Developer • Remote Support Engineer

Maintained and expanded the company's infrastructure, built internal tooling and gave remote support to projects worldwide.

  • Power Platform
  • C#
  • T-SQL
2020 to 2021

Âmbito Infinito

Web Developer

First professional role. Maintained, expanded and scaled client websites and online stores.

  • HTML5
  • CSS3
  • JavaScript
  • PHP
  • MySQL
  • Bootstrap
  • PrestaShop
  • WordPress
2018 to 2019

Education


Tech I have worked with


Things I outside work


Get in touch

João Sousa
+351 937 372 380

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